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Returns & Refunds

The Return Procedure

1. Log a return by sending an email.

Log a return within 14 days of the order being delivered. (conditions may apply).


2. Prepare the Item

Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order number associated to the item(s).


3. Schedule a collection. A fee for collection will communicated. Or otherwise drop it off personally


4. Refund Process

Once the returns have reached our store, the items in your return will be inspected before the return is processed – this should happen within 72 hours of arrival at our store, after which the refund or store credit will be initiated.

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